The Plough Restaurant & Bar, Oswaldtwistle - Accrington

Pringle D.

Great food , we went for the five course set menu , although a little heavy, but we fought through, and the end result was delighted. We were a little early , so it was a little quiet, but the service was fantastic. Thank you. Good wine too.

Paul

We booked a table for two and arrived five minutes early. Upon arrival, there was no one to greet us or direct us to our seats. The bar was unattended, and after five minutes, a bartender appeared, seemingly overwhelmed as they juggled managing the bar, answering the phone, and serving in the restaurant. Clearly understaffed on a Sunday afternoon on the run up to Christmas! Throughout this time, we could hear the chef repeatedly shouting "SERVICE" to no avail.

There were two people ahead of us at the bar. Once they had been attended to, we informed the bartender of our table reservation. We were then shown upstairs to a table and mentioned that we would like to order a bottle of wine.

We waited for 20 minutes without any staff approaching us to take an order or check on us. Rather than going back downstairs to the bar to try and place an order, we decided to leave.

We called The White Bull (just five minutes away) and were fortunate that they could fit us in. On arrival, we were warmly greeted by both the manager and a waiter, shown promptly to our seats, and served a bottle of wine within minutes. Our order was taken within 10 minutes, and we enjoyed an excellent three-course meal with outstanding service and the most delicious food in their lovely atmosphere.

Sadly, this experience at The Plough has shown how much it has declined. We certainly won’t be returning.

Anne F.

Loved it. Food was great service brilliant

Steven T.

A very nice modern restaurant in an old converted pub, the whole place looks high end and it lovely upstairs with a cocktail bar and nice inviting booths. The food was delicious and waitresses couldn't do enough for you!

Tara H.

What an amazing place! Can't believe I haven't been before...amazing food, generous portions which were reasonably priced & extremely attentive staff!
Would definitely recommend and return again very soon! We had the 3 course meal option in December 😍 Thank you so much.

S E.

We come here at least once or twice a month, for food or just drinks. The service is brilliant, every time we go, we have the same members off staff (I really wish I knew their names, a young lad always in a suit, and a guy who works behind the bar). We had a meal last night, and both dishes were amazing. Every time we go, I always get the sticky toffee pudding, and I recommend it to everyone.

Ged D.

The food was very good would ,without hesitation book again ,we had the steak and ale pie, followed by toffee apple cremebrulle and stickie toffee pudding .

Leah D.

I wanted to share some feedback from my recent visit to The Plough, which unfortunately did not meet expectations.

Upon arrival, we weren’t greeted, and we overheard the kitchen staff shouting "service" several times before any staff member addressed them.
This created an uncomfortable atmosphere, which, in hindsight, should have been an early sign to reconsider our visit.

It seemed there were only two staff members on the floor, who were also covering the bar. Considering it was a Sunday afternoon in the lead-up to Christmas, this left the restaurant understaffed and unable to provide the attention customers expect.

After being seated, we waited for 20 minutes with no further interaction or acknowledgement. No one came over to take our order or check in on us. Feeling ignored, we decided to leave.

Service quality should always be a priority, and on this occasion, it was clear that customer care was lacking.
I hope this feedback helps improve the experience for future guests.