Birmingham Mind - Birmingham

Birmingham Mind, established in 1966, is a prominent charity organization based in Birmingham, UK, dedicated to supporting individuals with mental health challenges. Situated at the heart of the city, this non-profit entity offers a wide range of services tailored to empower and improve the lives of those seeking support. With a strong commitment to person-centered care, Birmingham Mind is a beacon of hope and assistance for the local community.

• Community Development Worker Service: This service focuses on enhancing mental health within communities by delivering workshops, training, and awareness campaigns.
• Helpline: A confidential and anonymous service offering emotional support and information to those in need, available Monday to Friday, 9 am to 5 pm.
• Mental Health & Wellbeing Hubs: Safe and welcoming spaces where individuals can access support, advice, and activities to promote mental wellbeing.
• North Star Navigation Service: This service provides practical support and guidance to help people navigate mental health services and access appropriate care.
• Residential Care: Birmingham Mind offers round-the-clock support in a home-like environment for individuals requiring intensive, personalized mental health care.
• Rookery Gardens: A specialized service focusing on supporting individuals with learning disabilities and mental health needs, promoting independence and inclusion.
• Support In Your Community and Your Own Home: This service delivers tailored support to individuals in their own homes or within the community, aiming to foster independence and social inclusion.
• Supported Accommodation: Birmingham Mind provides accommodation and support for individuals in need of a stable and secure living environment to aid their recovery journey.
• Talking Space (Inc Crisis Support): A service offering one-to-one counseling and crisis support to help individuals manage their mental health and overcome challenging times.
• The Recovery House: A unique service designed to support individuals during the final stages of their recovery journey, promoting independence and community integration.

Birmingham Mind's headquarters, Quay Place, is conveniently located at 92-93 Edward Street, Birmingham, B1 2RA, UK. The building is situated in the heart of the city center, with excellent public transportation links nearby. The following options are available for those traveling to the premises:

• Train: Birmingham New Street Station is a short 5-minute walk away, with direct services to various locations across the UK.
• Bus: Numerous bus routes stop near Quay Place, including services operated by National Express and Stagecoach.
• Car: There are several car parks within walking distance, such as Snow Hill Car Park and New Street Car Park.
• Bike: Cycle racks are available near the building for those choosing to commute by bicycle.

Birmingham Mind's Quay Place premises feature several unique characteristics that contribute to a welcoming and supportive environment:

• Accessible building: The premises are fully accessible, with level access and lift facilities to ensure everyone can navigate the building easily.
• Historic architecture: The building retains many original features, such as high ceilings and sash windows, offering a blend of modern facilities within an historic setting.
• Café and community spaces: The premises include a café and community spaces, fostering a sense of connection and well-being among visitors and staff.
• Toilet facilities: Accessible toilet facilities are available on-site, ensuring that the building caters to diverse needs.

• Address: Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom
• Phone: 1216088001
• Website: birminghammind.org
• Opening Hours: Monday to Friday, 9 am to 5 pm (specific service opening hours may vary)
• Parking: There is no on-site parking, but several public car parks are located nearby.

Birmingham Mind has received overwhelmingly positive feedback from its service users, with an average rating of 3.9/5 from 32 Google My Business reviews. Some of the most commended aspects include:

• Staff Support: Many reviewers highlight the dedication, kindness, and professionalism of the staff, who are consistently praised for their compassion and understanding.
• Personalized Care: Birmingham Mind is acknowledged for providing tailored support that caters to individual needs and circumstances, fostering a sense of empowerment and independence.
• Safe and Welcoming Environment: The premises are often described as clean, comfortable, and inviting, creating a safe space for individuals to seek support and connect with others.
• Variety of Services: The organization's wide range of services is appreciated, as it enables individuals to access the appropriate support for their unique situations.

In conclusion, Birmingham Mind's Quay Place premises offer a comprehensive range of mental health services, delivered with compassion, professionalism, and a commitment to empowering individuals. With its central location, accessible building, and welcoming atmosphere, Birmingham Mind serves as a vital resource for the local community, supporting those in need and promoting mental wellbeing.

👍 Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself.
Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life.
They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office
She is so kind and professional
She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.