Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham, situated at 54A North Road in the heart of Durham, is a vital community resource that provides free, confidential, and impartial advice to residents of County Durham and the surrounding areas. This registered charity offers a wide range of services to help people navigate complex issues and improve their lives. With a team of dedicated volunteers and professional staff, Citizens Advice County Durham is committed to empowering individuals and communities by ensuring they have access to the support and information they need.

Main Services

• General Advice: CAB offers advice on a wide range of topics, including debt and money, benefits, employment, housing, relationships, and more.
• Over the Phone, In Person, and Webchat Advice: They provide advice through various channels to cater to different client needs and preferences.
• Self-Help Online: Their website offers a wealth of information and interactive tools to help clients resolve their problems independently.
• Volunteering Opportunities: Citizens Advice County Durham welcomes volunteers who want to make a difference in their community. They offer training and support to help volunteers develop new skills and gain valuable experience.
• Feedback and Complaints: CAB values client feedback and has processes in place to handle complaints and use them to improve their services.

Location and Access

Citizens Advice County Durham is located at 54A North Road, DH1 4SF, United Kingdom, in the city center of Durham. The office is easily accessible by public transportation, with several bus stops nearby, including North Road (Stop H) and North Road (Stop G), both served by multiple bus routes. The closest train station is Durham railway station, approximately a 10-minute walk away. There is no dedicated parking area for the office, but there are several public car parks located nearby, such as Prince Bishops Shopping Centre car park and North Road Multi-Storey car park.

The office is wheelchair-accessible, with a ramp leading to the entrance. The building also has an automatic door opener for easy access. Inside, there is a lift to reach the first floor, where the main office is located.

Featured Characteristics

• Free and Confidential Advice: CAB's services are completely free, and client information is kept confidential to ensure a safe and non-judgmental environment.
• Impartial Advice: Advisers at Citizens Advice County Durham provide objective advice, based on the best interests of the client, without bias or discrimination.
• Local Knowledge: As a community-based organization, CAB has a deep understanding of local issues and can provide tailored advice and support to residents of County Durham.
• Multilingual Support: They offer advice in multiple languages through interpreters and translation services to ensure that language barriers do not prevent clients from accessing their services.

Practical Information

• Address: 54A North Rd, Durham DH1 4SF, United Kingdom
• Phone: 8082787821
• Website: citizensadvicecd.org.uk
• Opening Hours: Monday to Friday, 10:00 AM - 4:00 PM (Closed on bank holidays)
• Email: [email protected]

Positive Aspects from Reviews

Citizens Advice County Durham has an impressive average rating of 4/5 on Google My Business, with 35 reviews. The positive aspects mentioned by clients in their reviews include:

• Dedicated and Compassionate Staff: Many clients highlighted the kindness, understanding, and professionalism of the staff, who went above and beyond to help them.
• Clear and Practical Advice: Clients appreciated the straightforward and easy-to-understand advice they received, which helped them navigate complex situations and make informed decisions.
• Accessible Location and Facilities: Several clients mentioned the convenience of the office location and the ease of access, with one client specifically noting the "brilliant wheelchair access."
• Multilingual Support: Some clients praised the availability of interpreters and translation services, which helped them overcome language barriers and access the advice they needed.

One client summarized their experience by saying, "Everybody in this CAB do their best to help! Used them once a long time ago and they were excellent, helped me out when I needed it most." This testimonial encapsulates the commitment and dedication of Citizens Advice County Durham in providing high-quality, client-focused advice and support to the community.

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything