Dobbies Garden Centre York

Seemed very tired, not many plants under the canopy area, stock that was in store seemed good but just not enough. Houseplants was probably the best area.

Incredible experience to see Santa. The Grotto was magical and the children loved it. Kerry went out of her way to make everyone feel so welcome. The team must have worked so incredibly hard to get it to look like it did. It was amazing and personal . Santa was engaging and the children were so relaxed with him. Well done Dobbies. Five stars from us 👏👏👏

Went to Dobbies for first time. Cafe stopped serving hot food at 2 pm but web site said 3pm, no reason given. Signage in store was abysmal. The only place that was good was the aquatic centre. Won’t be going to cafe again and even the menu was crap.

Ok for a trip been long time since been. Good selection plants,pots etc . Where they let you down was staff in cafe they was terrible the guy asked where was sitting there was no tables inside we didn't know was tables outside but had roof on he didn't say a think no smile not helpful at all. Went to table it covered but no heating on in there asked why?patio heaters would do. The lady that brought us toast was OK but the other lady we asked if tables was inside free she um and mutter but my daughter got 1 we moved the lady was a bit rude to mention to other customers she can't be bothered about the chair and tables were they were sitting as she was putting table cloth on 1 with reserved on. So sorry but if your not happy doing your job it definitely shows there are the worst cafe staff I come across won't be rushing back

Pretty disappointing, the car park is what I imagine it would be like driving on the moon with multiple craters. Very strange shop with a tiny bit of various categories, they had an Aquarium shop at the back that was good. Their Christmas was part set up but had boxes and pallets dotted around on a Sunday making a lot of it inaccessible with a pushchair and the displays were not tied down. The man on the tills was really friendly and happy to be there but the rest of the staff couldn’t even smile or acknowledge anyone was there. Won’t be going back in a hurry.

Nice garden centre with a lovely cafe. Always found whatever i’ve been looking for garden wise at competitive prices. there is also a food/ freezer section which stocks Cook meals which is handy to pick up something for tea. it’s a shame the car wash facilities have gone as it was handy to get car cleaned whilst visiting but i appreciate that was run by a separate operation from Dobbies. Close to Park and Ride too.

The afternoon tea experience was wonderful. We booked an afternoon tea but the system didn't acknowledge it. However, the staff went above and beyond to set it all up for us as quickly as possible. They also upgraded all of our food and drinks and were very accommodating. Thank you! To top it all off, the food was delicious 😋

I’ve never given a review this low ever! Didn’t have the greatest experience… been to many Dobbies and they are generally fine. Maybe staff was just having a bad day, but they weren’t being very sympathetic to a family with two young kids… there is more to this… and wasn’t helped by the management ignoring our concerns. The lay out is confusing too boot.