Minuteman Press, Poole - Poole

des A.

I highly recommend this company, as a business owner myself I was impressed with the high level of customer service I received.
All the staff were chatty and friendly helping me out with some last minute printing .Thank you so much guys

Shanice A.

I had a very disappointing experience with this printing company. I requested a quote for some standard prints for a baby shower, specifying that I needed them ready for collection on a Saturday, as the event was on Sunday. The quote was extortionate but I had previously been let down by an online company so felt at a loss. During my phone conversation with their team, no one mentioned that they wouldn’t be open on weekends or that the prints wouldn’t be available for Saturday pickup.

To make matters worse, they never contacted me to let me know that the prints were ready, so I naturally assumed I could collect them on Saturday as planned. I didn’t feel the need to check their opening hours online because I clearly stated in my initial request that I needed them for Saturday collection. It would have been professional for someone to inform me that I had to collect them on Friday since they were closed on weekends.

I ended up scrambling on the day of the event to find another company for last-minute printing. Thankfully, the new company charged me significantly less and saved the day, but it was still an extra cost because I had already paid Minuteman in full. After the event, when they finally reopened, they made no effort to rectify the situation after I complained to them, they didn’t offer a part-refund, or even apologize.

Terrible customer service and a lack of communication. I wouldn’t use this company again and would strongly advise others to look elsewhere for their printing needs, as I was left extremely stressed, disappointed and financially strained from this situation, which wasn’t an ideal state to be in whilst heavily pregnant.

Lucy

I can't recommend this printing company highly enough! I needed same day printing for a project, and they went above and beyond. I realised I had made a mistake after printing, and they were so understanding and quick to help me make the correction and get reprinted. Despite is being last minute they still delivered everything by the end of the day and at a high quality. Fantastic customer service from Melanie and the team, quick turnaround, and perfect results, thank you very much.

Sam J.

Super helpful staff.

We had a last minute issue with the formatting of a document they were printing and they went above and beyond to ensure that it all worked out great - even though it was late on a Friday afternoon.

10/10 recommend.

alexander T.

Fantastic service, fully comprehensive will friendly experienced staff.
Would thoroughly endorse.

Charlotte W.

A hugh thank you to Nicky and team. Excellent service, very quick turnaround. Really grateful, helped us out tremendously. I would highly recommend.

Roger M.

Friendly, prompt and a really helpful service for designing some invitation cards.

Rosie F.

After being highly let down by another local company and a bit worried about trying again Melanie was an absolute star from first contacting minuteman to collecting printing. We had no idea what we were doing and she was very patient and spent time advising in person and on the phone. She even helped us change our order quantities to save some money and kept us up to date with everything throughout by phone and email. The printing was also so quick and of a very high quality. Lovely service, will use again and recommend to anyone!