O2 Shop West Bromwich - West Bromwich

Introduction

Nestled in the heart of West Bromwich, at 33 New Square, lies the O2 Shop West Bromwich, a modern haven for all your telecommunications needs. This conveniently located store is committed to providing excellent customer service and a wide range of products and services to ensure that you stay connected in the best possible way.

Main Services

• Mobile Phones and Contracts: O2 Shop West Bromwich offers a vast array of the latest mobile phones from leading brands, along with flexible contract plans tailored to suit individual needs.
• Mobile Repairs: The store provides a mobile phone repair service, ensuring that your device stays in tip-top condition. From screen replacements to battery fixes, their team of experts can handle it all.
• Upgrades and Sim-Only Deals: O2 Shop West Bromwich allows customers to upgrade their devices or switch to a more affordable sim-only plan with ease.
• In-Store Pick-up: Customers can shop online and pick up their purchases at the West Bromwich store for added convenience.
• Accessories: The store also stocks a range of accessories, including cases, chargers, and headphones, to protect and enhance your mobile experience.

Location and Access

The O2 Shop West Bromwich is situated in the bustling New Square, a short walk from West Bromwich Central Railway Station. The store is easily accessible by public transportation, with several bus routes stopping nearby. For those driving, there is a wheelchair-accessible car park located at the Q-Park New Square, just a few minutes away.

Featured Characteristics

• Wheelchair Accessibility: The store is designed to be wheelchair accessible, with a dedicated entrance for ease of access.
• Wi-Fi Availability: Customers can enjoy free Wi-Fi while browsing or waiting for their purchases to be processed.
• Quick Visit: The store's layout and efficient staff ensure a swift and hassle-free shopping experience.
• Payment Options: O2 Shop West Bromwich accepts various payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.

Practical Information

• Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom
• Phone: 1212729099
• Website: stores.o2.co.uk
• Operating Hours: Monday to Friday: 9:00 AM - 5:30 PM, Saturday: 9:00 AM - 5:00 PM, Sunday: Closed

Positive Aspects from Reviews

With an average rating of 3.9 out of 5 from 170 reviews on Google My Business, O2 Shop West Bromwich has received numerous praises for its service and offerings. Customers have commended the store for its:

• Knowledgeable and friendly staff who are always willing to help and provide expert advice.
• Quick and efficient service, ensuring that customers can complete their transactions without spending too much time in-store.
• Wide range of products and deals that cater to different needs and budgets.

👍 Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024
But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj,
Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj,
I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now.
A Big thank you Amraj and Shannon
I never got this support from my previous provider.
well done O2 West Bromwich.
regards Steve.