Pets at Home Axminster - Axminster

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone: 1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

☎️1297631796

⏰ Open Hours of Pets at Home Axminster

Monday: 9 am–7:30 pm
Tuesday: 9 am–7:30 pm
Wednesday: 9 am–7:30 pm
Thursday: 9 am–7:30 pm
Friday: 9 am–7:30 pm
Saturday: 9 am–7 pm
Sunday: 10:30 am–4:30 pm

Introduction

Pets at Home Axminster, situated at West Street in the heart of Axminster, is a pet lover's paradise. This pet care center, a part of the renowned Pets at Home group, offers an extensive range of services and products to cater to the needs of pets and their owners in the local community. With a commitment to providing high-quality pet care, this store has become a go-to destination for pet owners in Axminster and its neighboring areas.

Main Services

Pet Store: Pets at Home Axminster offers a wide variety of pet products, including food, accessories, toys, and bedding for dogs, cats, small mammals, birds, reptiles, and fish.
Grooming Services: The store provides professional grooming services for dogs, ensuring they look and feel their best. Services include baths, haircuts, nail clipping, and ear cleaning.
Pet Insurance: Pets at Home Axminster offers a range of pet insurance policies to help pet owners protect their pets against unexpected vet bills.
Vet Care: The store has an on-site vet practice, offering a range of services including vaccinations, health checks, neutering, and advice on pet health and nutrition.
Pet Training: Pets at Home Axminster offers pet training services and advice, helping pet owners to train their pets and build a strong bond with them.
Adoption Center: The store has an adoption center where you can find cats, dogs, and small mammals looking for loving homes.

Location and Access

The store is located at 21 West Street, Axminster, EX13 5NX, United Kingdom, in the heart of Axminster town center. It is easily accessible by car, with a dedicated parking area available for customers. The store is also wheelchair-accessible, with a ramp at the entrance and a wheelchair-accessible car park.

For those who prefer to use public transport, Axminster railway station is a short walk away, and several bus services stop nearby. The store's proximity to the town center means it is also easily accessible on foot.

Featured Characteristics

In-store Pickup: Pets at Home Axminster offers an in-store pickup service for online orders, allowing customers to collect their purchases at their convenience.
Delivery Services: The store offers a local delivery service for pet food and other essential items, ensuring pet owners never run out of supplies.
On-site Services: The store offers a range of on-site services, including a veterinary practice, a pet grooming salon, and a pet training academy.
Wheelchair Accessibility: The store is wheelchair-accessible, with a ramp at the entrance and a wheelchair-accessible car park. This ensures that all pet owners can access the store and its services.
Quick Visit Service: Pets at Home Axminster offers a quick visit service, allowing customers to collect pet food and essentials in just 90 seconds.
Payment Methods: The store accepts a range of payment methods, including credit and debit cards, NFC mobile payments, and contactless payments.

Practical Information

The store is open seven days a week, with opening hours from 9 am to 5:30 pm Monday to Saturday, and 10:30 am to 4:30 pm on Sundays. The store's telephone number is 1297631796, and its website can be found at petsathome.com.

The store is located near several other amenities in Axminster town center, including several shops, cafes, and restaurants. It is also close to Axminster Museum and the River Axe, offering pet owners plenty of opportunities for walks and outdoor activities.

Positive Aspects from Reviews

With 517 reviews on Google My Business, Pets at Home Axminster has an average rating of 4.5 out of 5. Customers praise the store's wide range of products, competitive prices, and friendly and knowledgeable staff. Many customers also commend the store's cleanliness and well-organized layout, making shopping for pet supplies a pleasant experience.

Several customers also praised the store's vet practice and grooming services, highlighting the professionalism and kindness of the staff. The quick visit service and delivery options were also popular among customers, with many appreciating the convenience they offer.

Here are a few examples of positive comments from customers:

"Excellent service and very friendly staff. My dog always comes out looking and smelling great after his grooming sessions." - Sarah H.

"I always find everything I need for my pets at this store. The prices are competitive, and the staff are always helpful." - Mark L.

"The quick visit service is a godsend when I'm running low on pet food. I can be in and out in no time at all." - Emma K.

"The vet practice here is fantastic. They always take the time to explain things and make sure my pets are well cared for." - David P.

👍 Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers

Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations.

The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years.

The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work)

While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning.

Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Adrian W.

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Jerry F.

4/5

Do you have everything you can imagine needed for pets.
I didn't give them 5 stars because the car park space so limited.

Mike V. P.

5/5

Great service, very polite and helpful friendly staff