Royal Mail Group Ltd - Ellesmere Port

Introduction: Royal Mail Group Ltd - A Comprehensive Guide

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, United Kingdom, is a prominent provider of shipping, mailing, and postal services. This detailed guide will delve into the main services offered, the location and accessibility, unique features, practical information, and customer opinions about this significant business.

Main Services

Royal Mail Group Ltd offers a wide array of services to cater to the diverse needs of its customers.

• Shipping and Mailing Services: The primary service includes the collection, sorting, and delivery of letters and parcels. They provide a range of services for different needs, from sending a single letter to bulk mailings.
• Post Office: This branch acts as a post office, offering services such as purchasing stamps, posting items, and collecting parcels. It also provides a range of post office services like bill payments, Shears boosting, and even passport check & send services.
• Delivery Services: Royal Mail Group Ltd offers a variety of delivery options, including next day delivery, timed delivery, and delivery to a neighbor or safe place, ensuring packages reach their destination as desired.
• Online Services: Customers can access services like Click & Drop, where they can print postage online and drop off their parcels at the branch, and the online Post Office for managing mail and parcels.

Location and Access

The business is located at 14 Rosscliffe Road, Ellesmere Port, CH65 5AA, United Kingdom, in the Rossmore neighborhood. The branch is easily accessible by various modes of transport:

• Bus: Several bus routes, including the 1, 82, 82A, and 82B, stop near the branch, providing convenient access.
• Car: The branch has a dedicated parking area, including a wheelchair-accessible car park.
• Train: The nearest train station is Ellesmere Port, about a 15-minute walk away, providing service on the Liverpool to Chester line.

Featured Characteristics

Royal Mail Group Ltd at 14 Rosscliffe Road stands out for several unique features:

• Wheelchair Accessibility: The branch is fully wheelchair accessible, with a ramp at the entrance and a wheelchair-accessible car park to enhance convenience for all customers.
• Self-Service Kiosks: The branch offers self-service kiosks for weighing and posting packages, providing a quick and efficient service.
• Extended Opening Hours: The branch offers extended opening hours, including Saturday and Sunday services, ensuring customers can access postal services at their convenience.

Practical Information

For customers' convenience, here's some practical information about the branch:

• Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Opening Hours:
  • Monday - Friday: 07:00 - 19:00
  • Saturday: 08:00 - 17:00
  • Sunday: 09:00 - 16:00

Positive Aspects from Reviews

With an average opinion rating of 2.3/5 from 53 reviews on Google My Business, customers have shared several positive aspects about Royal Mail Group Ltd at 14 Rosscliffe Road:

• Staff Friendliness: Many customers praise the helpful and friendly staff, who are always ready to assist with queries and make the post office experience more enjoyable.
• Convenient Location: The branch's location and accessibility are frequently highlighted as a positive feature, with customers appreciating its proximity to public transport and parking facilities.
• Extended Opening Hours: Customers value the extended opening hours, including weekend services, enabling them to access postal services at their convenience.

In conclusion, Royal Mail Group Ltd at 14 Rosscliffe Road, Ellesmere Port, offers a comprehensive range of postal and delivery services, catering to the diverse needs of its customers. With its convenient location, unique features, and a staff committed to providing excellent customer service, this branch stands as a vital hub for postal services in the local community.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.