The Letteroom Ltd - Andover

Address: UNIT 23, The Letteroom Ltd, Glenmore Business Park, Colebrook Way, Andover SP10 3GZ, United Kingdom.
Phone: 1264315400.

Specialties: Gift shop.
Other points of interest: Delivery, Wheelchair accessible entrance, Credit cards, Debit cards, Credit cards.
Opinions: This company has 27 reviews on Google My Business.
Average opinion: 2.5/5.

📌 Location of The Letteroom Ltd

☎️1264315400

⏰ Open Hours of The Letteroom Ltd

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Overview of The Letteroom Ltd

The Letteroom Ltd, nestled at UNIT 23, The Letteroom Ltd, Glenmore Business Park, Colebrook Way, Andover SP10 3GZ, United Kingdom, is a retail haven specializing in gift shops. With a phone number accessible for inquiries at 1264315400, this store offers a unique shopping experience that includes convenient delivery options, making it a go-to destination for those looking to find the perfect gifts.

Key Features and Services

The Letteroom Ltd prides itself on its gift shop, offering an array of items that cater to various tastes and occasions. For customers seeking to enjoy a hassle-free shopping experience, it's noteworthy that the business provides wheelchair accessible entrances, ensuring inclusivity. Additionally, they accept multiple payment methods, including credit cards and debit cards, which is convenient for a wide range of shoppers.

Delivery and Customer Service

One of the standout aspects of The Letteroom Ltd is its commitment to customer service. Reviews on Google My Business highlight excellent service, with customers praising the company's willingness to go the extra mile, whether it's arranging replacements for damaged items during transit or ensuring continuous communication throughout the process. This dedication to customer satisfaction is reflected in the sheer volume of reviews - with 27 on record, indicating a consistent level of service excellence.

Location and Accessibility

Situated in the conveniently located Glenmore Business Park on Colebrook Way, Andover SP10 3GZ, The Letteroom Ltd is easily accessible. Its wheelchair accessible entrance is a thoughtful feature that ensures all customers, regardless of mobility, can shop comfortably. Additionally, its strategic location makes it a popular spot for both local residents and visitors looking to find unique gifts.

Recommendations for Potential Visitors

For those considering a visit or making a purchase, it's worth noting the variety of payment options available and the convenience of their delivery service. The positive feedback regarding the customer service experience suggests that shopping here could be a rewarding experience, especially for those looking for items they might not find elsewhere. However, it's always wise to check the average opinion, which in this case is 2.5 out of 5, to get a balanced view of what to expect.

👍 Reviews of The Letteroom Ltd

Lindsey T.

5/5

Fantastic customer service - nothing is too much trouble. This is a lovely site with loads of things that I want!
I had an issue with a parcel that had been damaged in transit - the company immediately arranged a replacement and kept in contact until it had been delivered.
I will most certainly use this site again and highly recommend it !

Louise G.

1/5

I have ordered twice from this company (my mistake to give them the benefit of the doubt the second time). Very slow, first order took months even with chasing, very slow to respond and didn't seem to care. Paid for fast delivery second time, did not arrive in timescales stated and very dismissive reply to my complaint, gift did not arrive in time for the event or was for. Don't bother with this company.

Angelina B.

4/5

I order a lovely train breakfast set for Xmas. Unfortunately this did not arrive. The Customer care team was great once they returned to the officer on 4th Jan and advised a few days later that it had been returned to them. They resent the item again and their own costs and we love it. Thank you and I will be purchasing further items from you without hesitation. 🙂

Craig C.

1/5

Absolutely appalling customer service. Very rude male on the phone this afternoon who had absolutely no time whatsoever for me. I purchased 2 initial coat hooks some time ago online. The delivery address linked to my account was incorrect so I immediately emailed to let them know. I received a personal confirmation email back saying that they had acknowledged the change of address request and that my paid for items would indeed, be posted to the correct address. Low and behold, what has happened... the items have been posted to the incorrect address - which we have not lived in for 3 years and have no way of accessing as it is a secure Military Unit some distance away. I phoned to query this and was very rudely spoken to and basically told that I had no choice but to accept the loss of £35 unless the item could be returned to them. Obviously, this is not possible for my reasons stated above plus I received written confirmation of my change of address so quite rightly expected to receive the product I had purchased. Disgusting.

Helen G.

1/5

Terrible customer service. Ordered a first Christmas book and nowhere did it state it would not arrive before Christmas. I didn’t not receive by 23rd and was concerned. Only update was despatch delayed. Shocking response times. Terrible customer service in general. Do not use this company as they are so unreliable. Also Christmas book arrived 30th December and is such poor quality

Kate R.

1/5

One star is too generous for this awful product and company *

An appalling product with the worst customer service ever experienced.
Took many weeks to arrive.
No acknowledgement to our complaint and a refusal to refund postage on a heavy item.
Thankfully we purchased from John Lewis rather than directly from The Letteroom.
John Lewis are arranging a courier to collect this item and will refund due to the terrible quality.
A brief summary of the faults.
Scratches and swirling all over the Perspex. Grease marks on the back of the picture.
Damage to the picture frame.
Crayons not cut in a straight line.
Melted crayon.
Dollops of glue visible on each end.
Scraps of crayon paper left within the picture frame.
£60 in no way reflected the item we received.
Please do not waste your money on this product.
We were very disappointed from start to finish.

R E.

1/5

Awful customer service. Paid for next day delivery for an item and it never arrived. I have contact the company twice now and no response. I have asked for a refund and no response. I am now reporting the Letteroom to the credit card company to start recovering my money.

Karen M.

1/5

Really awful, rude company. We bought a personalised jigsaw with a missing piece. Granted it was late being noticed as we only got it out at lockdown. It was really important we completed it as my husband has stage 4 pancreatic cancer. Wrote to them explaining why, ignored pursued and got incredibly rude response, not prepared to negotiate in anyway and very, very rude response. Really upsetting - bought from NOTS and expected a company with integrity - not so. These reviews at least mean the it isn’t just us but awful, awful,awful