Thetford Argos (Inside Sainsbury's) - Thetford

Paige B.

Efficient service today. Lovely man called Jeff served me - he had a great sense of humour.

Alexa D.

Such amazing employees. Today my son missed Naptime and had a complete meltdown in the store while I was trying to purchase a surge protector. The wonderful gentleman working helped me pay and got the product for me so fast. I appreciate all of the hard work and friendly faces when I go in!!

Gareth B.

I returned a faulty product, they were quick to refund my money. I then ordered a new item off their app to collect in store 5 minutes later. Never had any problems with this store/company.

Amanda K.

Thank you to the staff at Argos Thetford today for assisting in sorting out a mobile phone issue which I had bought a few days ago. Especially to the manager, Colleen, for her understanding and for resolving my plight for me...extremely grateful.

Matt B.

Absolutely apauling customer service. Bought a tablet back because it kept freezing. Took tablet out the back by assistant to show manager to which we were told to phone a number as it was faulty. Handed us back the tablet in its original box and didn't check it once we got home opened box to get tablet out and power button and volume buttons where missing. Phoned up next day and spoke to manager where he said bring it back for a exchange with a new order number. But had to be done in the same store as purchase which is 30 miles from our house. Got there and where told that it wasn't the case and we would have to pay for a replacement. Where staff where very rude. So drove 60 miles for no reason will not be using argos again!

Luke

Just had the worst experience of my life here.

Bought a product (FITBIT Ionic Sports Watch ADIDAS Edition) that was faulty.

Upon returning to the store they had suggested that they wouldnt refund or replace as the had reason to believe i had used the ITEM. The fitbit was clearly faulty as wouldnt charge.

They refused any refund and suggested I CALL fitbit to discuss. They then passed me an un-sanatised, cordless phone and put me onto Fitbit who agreed that they should be refunding me as i'd had the product less than a day.

Social distancing guidelines went out of the window as they all gathered in the back with no masks, gloves and anything that represented PPE. I assume this was to discuss me or the watch.

I will be taking up the issue regarding their current view on the coronavirus and what Sainsbury's Argos are doing to stop the spread seperately (I took a short video to demonstrate how relaxed they all were).

I might add that the ladies working in the store seemed particularly pleasant but the gents were nothing more than useless.

If that wasnt enough, upon leaving the Sainsbury's Argos store i was recalled by a tall argos rep who asked me where their cordless phone was. I assume he was insinuating that i still had it. I walked back to the desk with the tall rep and it was there.

I'll be taking this up first with the Store Manager - Darren Newey (who I'm led to believe was one of the many who wasn't observing social distancing - but couldn't be 100% sure).

if I could - it would have been zero stars.

AVOID

Gillian F.

Would have given higher rating except for fact that a few months ago had to take a damaged product back within the one year warranty and staff member extremely rude saying we had to phone manufacturers help line first.Luckily another member then came and dealt with us brilliantly with no problem about replacement.

Richard C.

Having bought an item online on a Saturday, I was advised in an email that it would be available to pick up from 9am on Sunday morning. However, the Sainsbury's store in which Argos resides does not open its doors until 0930 and purchases can't be made until 1000, reportedly due to Sunday trading laws. Please take account of this in your system so next time I don't have to wait for an hour for my stuff.