Tiles Direct - Bangor

Introduction to Tiles Direct at Dunlop Commercial Park, Bangor, UK

Nestled in the heart of Dunlop Commercial Park, Tiles Direct, located at 3 Balloo Link, Bangor, BT19 7HJ, United Kingdom, has been a beacon of quality and service in the flooring industry for years. This comprehensive guide will delve into the main services offered, the location and accessibility, unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

• Flooring Store: A one-stop shop for all your flooring needs, Tiles Direct offers a wide range of products and solutions to suit every taste and budget.
• Wood and Laminate Flooring Supplier: Specializing in wood and laminate flooring, their extensive collection includes various styles, colors, and finishes to transform your space.
• Customization and Design: Their team of experts can guide you through the process of selecting the perfect flooring to complement your interior design, ensuring a cohesive and stunning result.
• Delivery and Installation: In addition to a comprehensive range of products, Tiles Direct also offers delivery and professional installation services for a stress-free experience.

Location and Access

Situated at the Dunlop Commercial Park, Tiles Direct is easily accessible from the A2 Bangor to Belfast road. The store is located in the Balloo Link area, just off the A2, making it convenient for customers traveling from Bangor, Belfast, and surrounding regions.

• Public Transportation: The nearest bus stop is 'Bangor Retail Park,' which is served by several Ulsterbus routes. Bangor railway station is approximately a 15-minute walk away.
• Parking: Tiles Direct offers a spacious, wheelchair-accessible car park for customers, ensuring easy access to the store.
• Store Entrance: The store entrance is also wheelchair-accessible, with a ramp provided for easy navigation.

Featured Characteristics

• In-store Experience: Tiles Direct's showroom offers a vast array of samples and displays, allowing customers to touch, feel, and visualize their chosen flooring before making a purchase.
• Expert Staff: The team at Tiles Direct comprises knowledgeable and experienced professionals who are dedicated to providing exceptional customer service and helping customers make informed decisions.
• Sustainability Efforts: Tiles Direct is committed to minimizing its environmental impact. They offer a range of eco-friendly and sustainable flooring options, contributing to a greener future.

Practical Information

• Contact Information:
  • Address: 3 Balloo Link, Dunlop Commercial Park, Bangor, BT19 7HJ, United Kingdom
  • Phone: 2891225665
  • Website: tilesdirectni.co.uk
• Opening Hours:
  • Monday - Friday: 9:00 AM - 5:30 PM
  • Saturday: 9:00 AM - 5:00 PM
  • Sunday: Closed
• Payment Methods: Accepting credit cards, debit cards, and NFC mobile payments for customer convenience.

Positive Aspects from Customer Reviews

Tiles Direct boasts an impressive 4.4/5 average rating on Google My Business, with 51 reviews highlighting several positive aspects:

• Quality Products: Customers praise the wide selection of high-quality flooring options and excellent product knowledge displayed by the staff.
• Excellent Service: Many customers commend the friendly, helpful, and professional service they received from the Tiles Direct team, making their shopping experience enjoyable and stress-free.
• Competitive Prices: Several customers mention the affordable pricing and great value for money, with some even comparing prices to larger retail chains.
• Efficient Delivery and Installation: Positive feedback is given for the prompt and reliable delivery and installation services, with customers appreciating the minimal disruption to their daily lives.

Conclusion

Tiles Direct at Dunlop Commercial Park, Bangor, UK, is more than just a flooring store. With an extensive range of products, exceptional customer service, and a commitment to sustainability, it has become a trusted name in the local community. Conveniently located and easily accessible, Tiles Direct invites customers to explore their showroom, seek expert advice, and find the perfect flooring solution for their homes or businesses.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.